Terms of Service

Last updated: September 16, 2026

Overview

This website is operated by Yenisei Marketing Company, operating as V Supplements. Throughout these Terms of Service, the terms “V Supplements,” “we,” “us,” and “our” refer to Yenisei Marketing Company.

V Supplements provides this website, including its information, content, features, tools, products and services, to you conditioned upon your acceptance of these Terms of Service and all policies referenced in them.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, our Privacy Policy, our Return and Refund Policy, and any other policies displayed on our website.

If you do not agree to these Terms of Service, you must not access or use the website or purchase products from us.

Nothing in these Terms excludes, limits, or replaces any mandatory consumer rights that apply under the laws of your country.

Section 1 – Eligibility and Accounts

You must be at least the age of legal majority in your country or jurisdiction of residence to place an order through this website.

When creating an account or placing an order, you agree to provide accurate, complete and current information, including your name, email address, telephone number, billing information and delivery address.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You must notify us promptly if you believe your account has been accessed or used without authorization.

You may not transfer, sell, assign, or license your customer account to another person.

We may refuse, suspend or terminate an account where we reasonably believe it is being used unlawfully, fraudulently or in violation of these Terms.

Section 2 – Product Information

We take reasonable steps to display product descriptions, ingredients, sizes, photographs, colors, packaging and other information accurately.

However, product appearance may vary slightly because of screen settings, photography, packaging updates or manufacturer changes. Manufacturers may update packaging before corresponding website images are updated.

Product packaging and labels supplied with the product should be reviewed before use. If website information differs materially from the physical product label, contact us before using the product.

Nothing in these Terms permits us to supply a product that is materially different from its description, or that fails to meet mandatory legal requirements.

We may modify product information, limit quantities, restrict sales to particular destinations or discontinue products without prior notice. Changes do not affect orders that we have already accepted unless the change is required by law, concerns product safety, or is accepted by the customer.

Section 3 – Dietary Supplements and Health Information

Products sold through V Supplements may include dietary supplements, sports-nutrition products, vitamins, minerals, amino acids, herbal products, skincare products and related goods.

Information provided through our website is for general product and educational purposes. It is not medical advice and is not a substitute for diagnosis, treatment or advice from a qualified healthcare professional.

Unless expressly and lawfully stated otherwise, dietary supplements are not intended to diagnose, treat, cure or prevent any disease.

Before using a product, you should:

• Read the complete ingredient list, directions, warnings and allergen information;

• Follow the recommended directions and storage instructions;

• Check that the product is suitable for your age and circumstances;

• Consult a qualified healthcare professional if you are pregnant, breastfeeding, taking medication, have a medical condition, are preparing for surgery or have questions about possible interactions; and

• Stop using the product and obtain appropriate medical advice if you experience a serious or unexpected reaction.

Individual responses to supplements vary. Product results are not guaranteed unless a specific guarantee is expressly stated by us in writing.

These provisions do not limit our responsibility for inaccurate product information, defective products, legally inadequate warnings, or any liability that cannot legally be excluded.

Section 4 – Orders and Contract Formation

Placing an order constitutes an offer to purchase the products in your order.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that we have accepted it. The purchase contract is formed when we confirm acceptance, process the order, or dispatch the products, depending on the applicable checkout process and law.

We may reject or cancel an order before dispatch for legitimate reasons, including:

• Product unavailability;

• An obvious pricing or product-information error;

• Suspected fraud or unauthorized payment;

• Inability to verify customer information;

• Delivery restrictions;

• Legal or regulatory restrictions;

• Reasonable concerns about commercial resale;

• An order exceeding available purchase limits; or

• Inability to ship the product legally or safely to the destination.

If we cancel an order after receiving payment, we will refund the amount paid for the cancelled portion using the original payment method, unless another method is agreed or legally required.

Please review your order carefully before submitting it. Contact info@vsupps.com immediately if you need to request a cancellation. We cannot guarantee cancellation after processing or fulfilment has begun.

Returns, withdrawals and refunds are governed by our Return and Refund Policy and applicable consumer law.

Section 5 – Personal Use and Resale

Unless we expressly agree otherwise in writing, products purchased through our retail store are intended for the customer’s personal or household use.

You may not purchase products for unauthorized commercial resale, fraudulent redistribution, or any activity that violates applicable law or the intellectual-property rights of V Supplements, a manufacturer, or another rights holder.

This section does not prohibit lawful personal importation or any activity protected by applicable law.

Section 6 – Prices, Currencies and Payment

The price charged for a product will be the price displayed at checkout when the order is submitted, subject to correction of obvious errors as permitted by law.

Available currencies may depend on the customer’s location or selected market. Currency conversions displayed by Shopify, a payment provider or another service may change according to the applicable exchange rate.

Your bank, card issuer or payment provider may impose foreign-exchange charges, international transaction fees or other fees. These charges are controlled by the relevant provider and are not charged by V Supplements.

You agree to provide accurate and authorized payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Prices, promotions and discount codes may change without notice. Promotions may be subject to separate conditions and may not be combined unless expressly permitted.

Section 7 – Taxes, Customs and Additional Charges

Unless expressly stated otherwise at checkout, displayed product prices do not include destination-country import duties, import VAT, GST, customs brokerage charges, storage fees, clearance fees or similar international import charges.

Shipping charges and any taxes collected by us will be displayed during checkout where reasonably calculable.

For international orders shipped under DAP terms, additional destination-country charges may be assessed after the order is placed. These charges are normally collected by the carrier, customs authority, customs broker or another third party.

The customer is responsible for charges allocated to the customer under Section 9, subject to mandatory applicable law.

Section 8 – Shipping and Delivery

Available shipping options, estimated delivery periods and shipping charges are displayed during checkout where applicable.

Delivery periods are estimates unless we expressly guarantee a delivery date. Customs processing, inspections, carrier disruptions, weather, public holidays, force majeure and other circumstances outside our reasonable control may affect delivery.

We will comply with mandatory laws governing delivery times, delayed orders, cancellation rights and refunds.

If we cannot dispatch or deliver within a promised or legally required period, we will provide any delay notice, cancellation option or refund required by applicable law.

Where we select or contract with the carrier, risk of loss or damage remains with us until the products are physically received by you or by a third party designated by you, where required by applicable consumer law.

If the customer independently arranges a carrier that was not offered or selected by us, risk may transfer when the products are handed to that carrier, to the extent permitted by law.

Section 9 – International Orders and DAP

Unless expressly stated otherwise at checkout, international orders are supplied:

DAP – Delivered at Place, customer’s delivery address, Incoterms® 2020, subject to mandatory consumer law.

Under DAP:

• We arrange and pay for transportation to the named destination;

• We complete applicable export customs formalities;

• The customer is responsible for destination-country import clearance;

• The customer is responsible for import duties, import VAT, GST, brokerage fees, permits and other import-related charges;

• The customer must provide customs authorities or carriers with any reasonably required identification or documentation; and

• The customer is responsible for unloading where that obligation is relevant.

The delivery address supplied with the order is the named place of destination unless we agree otherwise in writing.

DAP does not override mandatory consumer laws concerning delivery risk, defective goods, delayed delivery, cancellations, returns or refunds.

Section 10 – Import Restrictions

Dietary supplement, food, cosmetic and ingredient regulations differ between countries.

Before ordering, the customer is responsible for checking whether the ordered product and its ingredients can legally be imported, possessed and used in the destination country.

International customers acknowledge that:

• Customs authorities may inspect shipments;

• Certain ingredients may be restricted or require authorization;

• Customs processing may delay delivery;

• Import duties and other charges may be payable before delivery;

• The customer may be treated as the importer or consignee; and

• Foreign customs, health or regulatory authorities may reject a shipment.

We do not guarantee that a foreign authority will approve a product for import. However, we remain responsible for accurate commercial documentation and for obligations that cannot legally be transferred to the customer.

If a shipment is refused, returned, confiscated, destroyed or abandoned, the consequences will be handled under our Return and Refund Policy and applicable law.

Section 11 – Incorrect Addresses and Failed Delivery

You are responsible for providing a complete and accurate delivery address, telephone number, email address and any information reasonably required for delivery or customs clearance.

We are not responsible for delays caused solely by incomplete or inaccurate information supplied by the customer.

Where permitted by law, additional shipping, customs, storage, handling or return expenses caused by an incorrect address, failure to respond to the carrier, failure to complete customs clearance or failure to collect a shipment may be charged to the customer or deducted from an otherwise payable refund.

Nothing in this section excludes responsibility that cannot legally be excluded.

Section 12 – Returns, Refunds and Withdrawal Rights

Returns, refunds, damaged products, defective products, incorrect orders, order cancellations, EU and UK withdrawal rights and customs-related returns are governed by our Return and Refund Policy:

https://vsupps.com/policies/refund-policy

Nothing in these Terms or our Return and Refund Policy limits mandatory rights relating to:

• Faulty or defective products;

• Unsafe products;

• Products that are not as described;

• Products that do not conform to the contract;

• Incorrectly supplied products;

• Products damaged before delivery;

• Lost shipments;

• Mandatory distance-selling withdrawal rights; or

• Any other remedy that cannot legally be excluded.

Section 13 – Product Safety, Recalls and Adverse Events

Do not use a product if it arrives leaking, damaged, contaminated, expired, or without an intact safety seal where a safety seal should be present.

Contact info@vsupps.com promptly and retain the product, container, batch information, and shipping packaging until we provide instructions.

We may contact customers regarding safety information, corrections, recalls, or other important product notices.

If a manufacturer, regulator or V Supplements initiates a product recall, customers must follow the provided instructions. Any refund, replacement or other remedy will be handled in accordance with the recall instructions and applicable law.

Serious adverse reactions should be reported to an appropriate healthcare professional and, where applicable, the relevant national authority.

Section 14 – Optional and Third-Party Tools

We may provide access to tools, applications, payment services, tracking services or other features operated by third parties.

Third-party services may be governed by separate terms and privacy policies. We do not control those services and are not responsible for their independent operation, except to the extent responsibility cannot legally be excluded.

Your use of an optional third-party service is at your discretion and subject to the provider’s applicable conditions.

Section 15 – Third-Party Links

Our website may contain links to websites or services operated by third parties.

A link does not necessarily mean that we endorse or control the third-party website, its content, policies or products.

Before purchasing from or providing information to a third party, you should review that party’s terms, privacy policy and commercial practices.

Concerns regarding products or services purchased directly from a third party should be directed to that third party. This does not affect responsibility we may have for products purchased directly from V Supplements.

Section 16 – Relationship With Shopify

V Supplements is powered by Shopify, which provides the technology used to operate our online store.

Sales made through this website are made between the customer and Yenisei Marketing Company, operating as V Supplements. Shopify is not the seller of products purchased from our store.

To the extent permitted by law, Shopify is not responsible for the products we sell, the performance of our sales contract, or injury, damage, or loss arising from products purchased from us.

Nothing in this section limits any rights a customer may have directly against Shopify under applicable law or under a separate agreement with Shopify.

Section 17 – Privacy

Our collection and use of personal information are governed by our Privacy Policy:

https://vsupps.com/policies/privacy-policy

Because Shopify hosts our store, Shopify may collect and process information required to operate, secure and improve the platform. Information may also be processed by payment providers, carriers, fulfilment partners, analytics providers and other service providers necessary to complete orders and operate the store.

Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared and how you may exercise applicable privacy rights.

Section 18 – Feedback, Reviews and User Content

If you submit a review, photograph, video, suggestion or other content to us, you confirm that:

• You own the content or have permission to submit it;

• The content is accurate and reflects your honest experience;

• Any incentive or compensation has been disclosed;

• The content does not violate another person’s rights;

• The content is not unlawful, misleading, defamatory, abusive or obscene; and

• The content does not contain malicious software.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, adapt and display submitted content for operating, improving and promoting our services, subject to applicable privacy and consumer law.

We may moderate or remove content that violates these Terms, applicable law or platform rules. We are not required to publish every submission.

We will not knowingly edit a customer review in a way that materially misrepresents the customer’s opinion.

Section 19 – Errors and Corrections

Our website may occasionally contain typographical errors, inaccurate information, or omissions concerning product descriptions, availability, prices, promotions, shipping charges, or delivery estimates.

We may correct errors and update information. If an obvious error materially affects an order already placed, we may contact you to confirm the corrected order or cancel the affected portion and issue a refund.

We will not use this section to avoid an accepted sale merely because the price later changed or because fulfilment became less profitable.

Section 20 – Intellectual Property

The website and its original content—including our trademarks, logos, text, graphics, photographs, videos, layouts and designs—are owned by or licensed to V Supplements and are protected by applicable intellectual-property laws.

Product names, packaging, photographs and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

You may use the website for lawful personal and non-commercial purposes. Unless permitted by law or authorized in writing, you may not:

• Copy, reproduce or republish substantial website content;

• Modify or create misleading versions of our product content;

• Use our trademarks or branding;

• Sell or commercially exploit website content;

• Remove copyright or ownership notices; or

• Suggest a false association with or endorsement by V Supplements.

Nothing in these Terms transfers ownership of any intellectual property to the customer.

Section 21 – Prohibited Uses

You may not use the website or services:

• For unlawful, fraudulent or malicious purposes;

• To violate any applicable law or regulation;

• To infringe intellectual property, privacy or other legal rights;

• To submit false or misleading information;

• To impersonate another person or organization;

• To transmit malware, viruses, or harmful code;

• To interfere with website security or functionality;

• To collect personal information unlawfully;

• To conduct unauthorized scraping or automated extraction;

• To make fraudulent purchases or chargeback claims;

• To harass, threaten or abuse another person; or

• To purchase or distribute products unlawfully.

We may restrict or terminate access where we reasonably believe these conditions have been violated.

Section 22 – Disclaimer of Warranties

We use reasonable care in operating the website and supplying products.

The website may occasionally be unavailable because of maintenance, technical faults, network interruption, or circumstances outside our reasonable control. We do not guarantee uninterrupted or error-free website availability.

To the fullest extent permitted by law, services made available without a separate written warranty are provided on an “as available” basis.

Nothing in these Terms excludes or limits:

• Mandatory consumer guarantees;

• Legal guarantees;

• Rights relating to faulty, unsafe or misdescribed products;

• Product-liability rights;

• Liability for fraud or fraudulent misrepresentation;

• Liability for death or personal injury caused by negligence where it cannot legally be excluded; or

• Any other warranty or liability that applicable law prohibits us from excluding.

Section 23 – Limitation of Liability

To the fullest extent permitted by law, V Supplements will not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses caused solely by:

• The customer’s misuse of a product;

• Failure to follow label directions or warnings;

• Improper storage after delivery;

• Unauthorized modification of a product;

• Incorrect information supplied by the customer;

• Unlawful importation initiated by the customer despite clear restrictions; or

• Events outside our reasonable control.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury where liability cannot be excluded, defective products, mandatory consumer remedies or any other liability that cannot legally be limited.

Where applicable law does not permit a particular exclusion or limitation, that exclusion or limitation applies only to the maximum extent legally permitted.

Section 24 – Indemnification

To the extent permitted by applicable law, you agree to compensate V Supplements for reasonable losses, liabilities and expenses arising directly from:

• Your intentional or unlawful misuse of the services;

• Your material breach of these Terms;

• Your infringement of another person’s intellectual property or legal rights; or

• Your fraudulent conduct.

This section does not require a consumer to indemnify us for our own negligence, breach of contract, unlawful conduct or matters for which we are legally responsible.

Section 25 – Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate access to the website or an account where we reasonably believe:

• These Terms have been materially violated;

• The account is being used fraudulently or unlawfully;

• Suspension is necessary to protect customers, the website, or another person;

• Payment has been reversed or used without authorization; or

• We are required to do so by law.

Termination does not affect rights or obligations that arose before termination.

Provisions concerning payment, intellectual property, liability, governing law and any other provisions intended by their nature to survive will remain effective after termination.

Section 26 – Force Majeure

We are not responsible for a failure or delay caused by events outside our reasonable control, including natural disasters, war, civil disturbance, governmental action, epidemic, pandemic, carrier disruption, industrial action, internet failure or interruption of essential services.

We will take reasonable steps to reduce the effects of such an event and resume performance.

This section does not remove any cancellation, refund or other mandatory right arising from a prolonged delay or failure to deliver.

Section 27 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

Section 28 – No Waiver

If we do not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce it later.

A waiver is effective only when clearly confirmed in writing and applies only to the specific circumstances for which it was provided.

Section 29 – Entire Agreement

These Terms and the policies expressly incorporated into them constitute the agreement between you and V Supplements concerning your use of the website and purchases made through it.

They replace previous versions concerning the same subject matter but do not override specific written terms agreed for a particular order.

If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion to the extent of the conflict.

Section 30 – Assignment

You may not transfer your account or contractual rights to another person where the transfer would violate law or materially increase our obligations.

We may assign or transfer our rights and obligations as part of a legitimate sale, restructuring or transfer of the business, provided this does not reduce mandatory customer rights.

Nothing in this section restricts an assignment that applicable law expressly permits.

Section 31 – Governing Law and Jurisdiction

These Terms and contracts formed through the website are governed by the laws of the Hashemite Kingdom of Jordan.

The courts of Amman, Jordan will have jurisdiction over disputes, except where mandatory applicable law gives a consumer the right to bring proceedings before another competent court.

If we direct our commercial activities to consumers in another country, nothing in this governing-law clause deprives those consumers of mandatory protections that apply under the laws of their country of habitual residence.

Section 32 – Changes to These Terms

We may update these Terms to reflect legal, regulatory, operational or service changes.

The version applicable to an order will normally be the version in effect when the order was placed, unless a change must apply by law or is accepted by the customer.

Material changes will be communicated where required by law. Continued website use after an update applies to future use but does not remove rights already acquired under an existing order.

Section 33 – Headings

Section headings are included for convenience and do not alter the interpretation of these Terms.

Section 34 – Contact Information

Questions about these Terms, orders, or our policies may be sent to:

Yenisei Marketing Company
Operating as V Supplements
Salameh Building 22
Yajouz Street, Al-Jubeiha
Amman, Jordan

Email: info@vsupps.com
Business registration number: 20021661

V Supplements is not registered for VAT; therefore, no VAT registration number is provided.